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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am receiving a low memory message, it is hp designjet

Customer Question

HI I am receiving a low memory message
JA: Just to clarify, what's the exact make and model of your machine?
Customer: it is hp designjet 1050c plus
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: it started yesterday. I was not in the office. My boss was printing, so I am not sure
JA: Is there anything else important you think the Printer Technician should know?
Customer: I can't think of anything. I just want to see if maybe somehow clearing the memory off of the printer might help I really don't need the printer to store anything
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Customer: replied 1 month ago.
Ok I am here
Expert:  crash2199 replied 1 month ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 1 month ago.
It is currently printing.. Very very slowly. So I will have to wait until it is done
Expert:  crash2199 replied 1 month ago.

Sure; take your time

Customer: replied 1 month ago.
Now the printer is saying... Out of memory. Data was lost
Expert:  crash2199 replied 1 month ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 1 month ago.
Ok. Stand by. I will be back on here shortly
Expert:  crash2199 replied 1 month ago.

Okay, take your time.

Customer: replied 1 month ago.
Ok it is done printing. I am unplugging it now
Customer: replied 1 month ago.
I plugged it back in. It is running a self test
Customer: replied 1 month ago.
Are you still there?
Customer: replied 1 month ago.
Hello?
Expert:  crash2199 replied 1 month ago.

Yes, I am still here.

Do you still have the error?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
It says Receiving low memory
Customer: replied 1 month ago.
Is there any way I can just receive a phone call about this?
Customer: replied 1 month ago.
my number is(###) ###-#### I have to get these plans into the city fire department as quickly as possible and I just need help.
Expert:  crash2199 replied 1 month ago.

Which program are you trying to print from?

Customer: replied 1 month ago.
Adobe
Expert:  crash2199 replied 1 month ago.

Adobe can use up a lot of memory.

Click here: https://www.foxitsoftware.com/downloads/

Click on Free Software then Free Download next to FoxIt Reader

Try printing the file from FoxIt reader instead of Adobe

Customer: replied 1 month ago.
I'm trying to download it It is saying that an error has occurd. Is there anyway you could let me now how to delete files from Adobe to clear up memory?
Expert:  crash2199 replied 1 month ago.

You can upgrade the memory in your plotter but that would require buying the memory to install

Customer: replied 1 month ago.
Well, it is saying that my system has not been modified to install it.
Expert:  crash2199 replied 1 month ago.

Can you provide me with the exact error?

Customer: replied 1 month ago.
It said Your system has not been modified to install this program. Click finish to exit.
Expert:  crash2199 replied 1 month ago.

Which operating system are you trying to install it on?

Customer: replied 1 month ago.
I am trying it again
Customer: replied 1 month ago.
It a Windows PC. I am trying again
Expert:  crash2199 replied 1 month ago.

Which operating system for Windows?

Customer: replied 1 month ago.
Windows 10
Expert:  crash2199 replied 1 month ago.

Right click on the downloaded file and select Run as Administrator

Customer: replied 1 month ago.
The download is currently running and says it has 5 minutes left to install. I will let you know what happens
Expert:  crash2199 replied 1 month ago.

Okay, take your time.

Customer: replied 1 month ago.
It is still not working. So there is no way to delete files from my plotter? If not. How do I purchase more memory?
Expert:  crash2199 replied 1 month ago.

You will need to purchase more memory.

You can buy it from Amazon here: https://www.amazon.com/128MB-Memory-HP-Compaq-DesignJet-1050C/dp/B009896NS2

Customer: replied 1 month ago.
K. None of this helped me. The memory link that you sent does not work with our printer according to the supply company I just called. I would like to not be charged for this please. I appreciate your time, but I did not get help from this today.
Expert:  crash2199 replied 1 month ago.

Which company did you call?

The link that I have provided to you is for your plotter so there is no reason that it will not work.

Customer: replied 1 month ago.
It was Plotter supply. I guess they are experts on this machine. He said since it is such an old model, this memory will not work.
Expert:  crash2199 replied 1 month ago.

That is not true at all -- The memory will work on the designed plotter regardless of the age.

The same way that memory for a computer will work on a 10 year old computer as long as it was designed for it.