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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Work Force WF 267670. Computer is saying it isn't connected.

Customer Question

Work Force WF 267670. Computer is saying it isn't connected. It ewas working perfectly 2 days a go. My daughter printed remote from her Mac. Since then, no go. Have checke3d the cables, everything is plugged in.
JA: What's the make/model number of your printer? How old is it?
Customer: Charles,
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: WF 2660. About a year old.Model 531B Mac Latest OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: two days. My daughter printed remotely from her MacBook
JA: Is there anything else important you think the Printer Technician should know?
Customer: My need is getting urgent.
Submitted: 1 month ago.
Category: Printers
Expert:  Md. Sadique replied 1 month ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Expert:  Md. Sadique replied 1 month ago.

When you go to system preferences > Printers & scanners > do you see your printer there.

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