Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
The manual for your printer is available for download, here: http://download.brother.com/welcome/doc002816/cv_mfc415w_usaeng_busr_lx6602001.pdf
The printer uses a standard usb a/b cable: http://amzn.to/2qPt0QK
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
Hello, it appears your question is still open.
Do you need more help with this?If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
I apologize if there was any confusion, however you signed up for the service and paid the full agreed upon fee to the site.
I did in turn provide a complete answer within a few minutes of your question being posted.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. I apologize this is not the outcome you had hoped for, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. Asking for a refund or not paying the agreed upon amount has the effect of forcing me to work for free for my time spent helping you.
I can certainly understand your situation, and don't want to put you in a difficult position. I'm just explaining how the site works.
What I am saying is that you already authorized, were charged, and paid the full agreed upon amount. You did that on the payment page.
You have already paid the site. The rating step simply prompts the site to pay me from your existing fee for my time. Not doing it does not give you a refund, it just leaves me without credit for my work.