Printer Repair Questions? Ask IT Technicians for Answers ASAP
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The problem you are facing caused due to jammed rollers in the duplex unit of the printer or may be some foreign object is causing this problem, if you have not opened it and check the rollers, if they are jammed or not then, do it first and if the problem persist then, you have to replace that unit to solve the problem. You can get it from any online store. Let me know, if you need any further help otherwise, please remember to give a positive rating, as that is the only way I am compensated for my time and effort.