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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 18431
Experience:  5+ years as Tech
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When, when i try to print it doesn't work and i get a

Customer Question

hello when
JA: What's the make/model number of your printer? How old is it?
Customer: when i try to print it doesn't work and i get a message saying media needed.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: today
JA: Is there anything else the Printer Technician should be aware of?
Customer: i'm not sure
Submitted: 1 month ago.
Category: Printers
Customer: replied 1 month ago.
my printer is a pixma mg3220
Customer: replied 1 month ago.
1year old printer
Customer: replied 1 month ago.
can not print and it says media needed
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 1 month ago.
ok will let you know
Expert:  crash2199 replied 1 month ago.

Great; thank you.

Customer: replied 1 month ago.
nothing happening
Customer: replied 1 month ago.
same message
Expert:  crash2199 replied 1 month ago.

Do you have paper in the printer?

Customer: replied 1 month ago.
Expert:  crash2199 replied 1 month ago.

Is the printer over or under a year old?

Also, what is the exact error message that you see on the printer?

Customer: replied 1 month ago.
nothing on the printer it is on my computer it goes in print file waiting to be printed
Expert:  crash2199 replied 1 month ago.

Okay, that is a different issue.

Previously, you mentioned the printer was asking for media needed. Is it not displaying that message anymore?

Customer: replied 1 month ago.
sorry the message is on the computer
Expert:  crash2199 replied 1 month ago.

Does it still show the media needed message?

Customer: replied 1 month ago.
still
Customer: replied 1 month ago.
maybe I can restart computer but I might loose you
Expert:  crash2199 replied 1 month ago.

Sure; you can try a restart.

You can come back here through your emails or by going to Justanswer.com

Customer: replied 1 month ago.
same problem
Expert:  crash2199 replied 1 month ago.

Can I connect to your computer to fix the issue?

Customer: replied 1 month ago.
is there a cost of $52
Expert:  crash2199 replied 1 month ago.

There is an additional charge for remote assistance

Customer: replied 1 month ago.
I have to leave know for a seminar
I contact you later
Expert:  crash2199 replied 1 month ago.

Sure; take your time.

Customer: replied 1 month ago.
any ideas of the problem?
Customer: replied 1 month ago.
before spending additional cost?
Expert:  crash2199 replied 1 month ago.

It is important to connect to your computer to see the exact messages then I can fix it from there

Expert:  crash2199 replied 14 days ago.

Hi,

It has been a while since we spoke last but it appears the issue has not been resolved.

Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.