Printer Repair Questions? Ask IT Technicians for Answers ASAP
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With the printer powered on, remove the power cord from the back.
Wait 2 minutes
Plug back in the power cord and power it on
Do you still have the error?
Great; thank you.
Do you have paper in the printer?
Is the printer over or under a year old?
Also, what is the exact error message that you see on the printer?
Okay, that is a different issue.
Previously, you mentioned the printer was asking for media needed. Is it not displaying that message anymore?
Does it still show the media needed message?
Sure; you can try a restart.
You can come back here through your emails or by going to Justanswer.com
Can I connect to your computer to fix the issue?
There is an additional charge for remote assistance
Sure; take your time.
It is important to connect to your computer to see the exact messages then I can fix it from there
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