Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Can you give me the model of the printer please? What you sent is the ink cartridge.
That is the cartridge and series. Can you tell me the actual model number, please. It usually starts with MFC
That's it, thank you,
and the printer was purchased 3 months ago?
Thank you for confirming.
These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).
You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.
If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.
Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed.
Thanks, ***** ***** with that?