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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 23566
Experience:  Computer networking/repair. 12+ years experience.
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Brothers printer lc201 will not print on paper, 3 months, PC

Customer Question

brothers printer lc201 will not print on paper
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: 3 months
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Window 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: 1 week after paper jam
JA: Is there anything else important you think the Printer Technician should know?
Customer: I replace the cartriges
Submitted: 9 days ago.
Category: Printers
Expert:  Nathan replied 9 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 9 days ago.

Can you give me the model of the printer please? What you sent is the ink cartridge.

Customer: replied 9 days ago.
Brothers LC 201 LC 203 Work Smart Series
Expert:  Nathan replied 9 days ago.

That is the cartridge and series. Can you tell me the actual model number, please. It usually starts with MFC

Customer: replied 9 days ago.
Sorry, its MFCJ460DW
Expert:  Nathan replied 9 days ago.

That's it, thank you,

and the printer was purchased 3 months ago?

Customer: replied 9 days ago.
from amazon
Expert:  Nathan replied 9 days ago.

Thank you for confirming.

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed.

Best regards,

Nathan

Customer: replied 9 days ago.
Okay one moment
Expert:  Nathan replied 9 days ago.

Thanks, ***** ***** with that?