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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 18469
Experience:  5+ years as Tech
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I can not print from my IPhone 6, 2 years old WF 2650, OS

Customer Question

I can not print from my IPhone 6
JA: What's the make/model number of your printer? How old is it?
Customer: 2 years old WF 2650
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: OS 10.3.2
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 weeks
JA: Is there anything else the Printer Technician should be aware of?
Customer: I can print from my PC but not from my IPhone 6. when I try to print it says no air printer found
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

The WF-2650 is an Airprint capable printer.

Do you have the iPhone and printer on the exact same Wi-Fi network?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
I was able to print before
Expert:  crash2199 replied 1 month ago.

Please try this:

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Now, restart your iPhone:

Please press and hold down the POWER and HOME buttons together on your iPhone until you see the Apple icon. After you see the icon, release the buttons and the iPhone will restart.

Now, check to see if the printer shows up.

Customer: replied 1 month ago.
no
Customer: replied 1 month ago.
the printer does not show up
Customer: replied 1 month ago.
I am waiting for the answer
Customer: replied 1 month ago.
Josh, I am waiting
Expert:  crash2199 replied 1 month ago.

Please understand that it can take more than a couple of minutes to see your answer then type a reply back.

Does the printer still show up on the other devices?

Customer: replied 1 month ago.
Expert:  crash2199 replied 1 month ago.

On your iPhone..

Go into Settings then General then Reset then Reset Network Settings

Restart your phone, connect back to your Wi-Fi network, and see if the issue continues

Customer: replied 1 month ago.
still no air printer found
Expert:  crash2199 replied 1 month ago.

When did it stop printing? After the latest iOS update?

Customer: replied 1 month ago.
Before the latest iOS update
Customer: replied 1 month ago.
Are you still there, Josh
Customer: replied 1 month ago.
My problem has not been corrected and I want my $5.00 refunded.
Thank you

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