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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The printer keeps showing paper jam and there is no paper in

Customer Question

The printer keeps showing paper jam and there is no paper in the area except n the paper tray
JA: What's the make and model of the printer?
Customer: HP ENVY 7640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP Laptop Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: Immediately on beginning setup
JA: Is there anything else important you think the Printer Technician should know?
Customer: no
Submitted: 9 days ago.
Category: Printers
Expert:  Kevin T replied 9 days ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kevin T replied 9 days ago.

Hi

Do you have the serial number of it please?

Thanks

Kevin