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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It's not responding when it is asked to print. DCP7065DN,

Customer Question

It's not responding when it is asked to print.
JA: What's the make/model number of your printer? How old is it?
Customer: DCP7065DN
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: About a week. MY mac guy has been over and through a series of machinations has gotten it to print once and then it won't do it again.
JA: Is there anything else the Printer Technician should be aware of?
Customer: Not that I know of. It's about 5-6 years old. Do I need a new one?
Submitted: 1 month ago.
Category: Printers
Expert:  Joel Kalman replied 1 month ago.

Hello. I am pleased to have the opportunity to assist you. My name is ***** ***** I can solve your problem.

Expert:  Joel Kalman replied 1 month ago.

What is the version of your mac operating system?

You can display the version by selecting the Apple icon in the top left corner of your screen and clicking on About Mac.