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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 35376
Experience:  Printer and scanner problem resolver for over 15 years
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I get "Printer Error." There is no paper jam found either by

Customer Question

I get "Printer Error." There is no paper jam found either by removing the cover inside the product , examining the paper cassette or by removing the auto duplexer in the back. I have Epson Artisan 725.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: purchased 10/18/2011.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Epson8C4A2E. Purchased 10/18/2011
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just now. I pressed print on my computer, heard a clank and got the error message.
JA: Is there anything else the Printer Technician should be aware of?
Customer: No. The Printer has always worked well.
Submitted: 12 days ago.
Category: Printers
Expert:  Richard replied 11 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please