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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My brother mfcj8710dw... does not want to scan. (I'm

Customer Question

my brother mfcj8710dw... does not want to scan. (I'm wireless) When I put the paper in, it reads: ADF ready. Then when I choose Scan to File, it reads, check connection. It copies okay. Blk ink is low, still the copy mode worked.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: About 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Had a technician several days ago. Printer did not print at all. I had Router problem and Router and modem was changed. All else seems to be working.
JA: Is there anything else the Printer Technician should be aware of?
Customer: Changing the router.modem required changing password.
Submitted: 1 month ago.
Category: Printers
Expert:  Uranweb replied 1 month ago.

Hello and thanks for using I am Serge and I will try my best to assist you.

Seems that an issue requires more insight, is it ok if I remotely connect to your computer and work on solving your issue?

Customer: replied 1 month ago.
Sorry, got a phone call.
Expert:  Uranweb replied 1 month ago.

Sure, give a few moments to prepare everything, when was the last time you were able to Scan?

Customer: replied 1 month ago.
I need to cancel this order. Have an emergency.
Expert:  Uranweb replied 1 month ago.

you can keep it open and reply back when you are ready to continue. it will be open for 30 days

Expert:  Richard replied 1 month ago.

Hi there

Would you still like assistance with this?

Please let me know

Customer: replied 1 month ago.
Cancelling my order/request. Refund?
Expert:  Richard replied 1 month ago.

No problem, you just do not need to respond anymore

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