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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Wont print fronm laptop - wireless coonection, Hp Envy 7640

Customer Question

wont print fronm laptop - wireless coonection
JA: What's the make/model number of your printer? How old is it?
Customer: Hp Envy 7640 - bout 1 1/2 yrs
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Toshiba pc -IE
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothingb wasout of town for week and when back wont print
JA: Is there anything else the Printer Technician should be aware of?
Customer: no
Submitted: 11 days ago.
Category: Printers
Expert:  Shefin replied 10 days ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Have you recently changed any wireless settings or router?

Have you tried setting up wireless again on your printer?

Are you able to copy like Xerox without using the computer?

Thank you.

Customer/p>