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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14598
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Hp officejet 6500, will the serial number help it is

Customer Question

hp officejet 6500
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: will the serial number help it is TH05V220KY
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OSX
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just happened. I was printing something from my computer and I got a message that there is no paper but there is paper. I tried moving it around and fanning it but I still get a message that there is no paper
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Customer: replied 1 month ago.
about five years
Expert:  John replied 1 month ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

If you make a copy from the printer itself, does it work?

Also, please try connecting the computer to a different USB port. Or let me know if you are using it via wireless.

If no luck yet, please reinstall the drivers. You can download them from here ====> https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6500-all-in-one-printer-series-e709/3795309/model/3795313 <======= CLICK HERE

Download, Install, then try to print again. Please let me know if it worked or not.

Please do not leave me a negative feedback if you are not satisfied with the manufacturer. I do not work for them.
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Please let me know if you need more assistance by using the reply box below, I'm happy to discuss further. :) If not, please take a moment to rate my personal answer to you.
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Thank You and I wish you all the best. GOD Blessings!!!
John
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