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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Same question as at the beginning of thiis web page.

Customer Question

Same question as at the beginning of thiis web page. computer says it cant connect to wireless printer (HP5510).
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Printer is HP5510 photosmart. It is about 5 yrs. old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Macbook pro with latest operating system but cant remember the name.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Printer and mac were just fine until I wanted to scan to the computer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I had connected to an HP8860 printer in Feb. but just now tried to connect to my 5510. The other printer is 1200 miles away.
Submitted: 2 months ago.
Category: Printers
Expert:  Sudipto replied 2 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 2 months ago.

Do you have replaced or changed the wireless router, before this problem started?

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