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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24018
Experience:  Computer networking/repair. 12+ years experience.
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Have installed new black cartridge still will not print.

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Have installed new black cartridge still will not print.
JA: What's the make/model number of your printer? How old is it?
Customer: Epson workforce wf 3620 approx 9MONTHS
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since replacing cartridge AM today. black needed replacing
JA: Anything else you want the printer expert to know before I connect you?
Customer: No

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Is it going through the motions, but outputting a blank page?

Customer: replied 2 months ago.
Wont print black
Customer: replied 2 months ago.
Prints all colours except black.

Thank you for confirming,

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.
If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed.

Best regards,
Nathan

Customer: replied 2 months ago.
Have cleaned print head all good.

Great, glad that did the trick for you.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

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