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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have a printer that scan will not work

Customer Question

have a printer that scan will not work
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,
I'm sorry about the issue. Was it working fine previously?

Is there any error or message when scanning?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you use the MP Navigator EX program, if it's there, on your computer for scanning?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

Please stay with me on this web page. What's the make / model of your computer?

Is printing currently working fine?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 2 months ago.
canon MG870 and when iscanned came up with mg navigator
Expert:  Viet - Printer Tech replied 2 months ago.

Thank you. Please open the MP Navigator program on your computer, then use it to scan, then let me know what it shows next.

What's the make / model of your computer?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

Please stay with me on this web page. Is there any error or message?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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