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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 23161
Experience:  Computer networking/repair. 12+ years experience.
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Cartridges won't eject when pressed, xp-630 1 year old, pc

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cartridges won't eject when pressed
JA: What's the make/model number of your printer? How old is it?
Customer: xp-630 1 year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc Microsoft
JA: How long has this been an issue? What happened right before this popped up?
Customer: just now. Nothing
JA: Anything else you want the printer expert to know before I connect you?
Customer: It ran out of ink I need it fixed now!

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What are you pressing to try to eject them?

Customer: replied 12 days ago.
where it says Push

Do you mean inside the printer after you lift up the lid?

Customer: replied 12 days ago.
no
Customer: replied 12 days ago.
sorry, Yes, after I lift the lid

thank you for confirming, that is the problem, you are not following the correct sequence.

This is not an automatic process as on some other printers, some menu steps are required prior to physical replacement:
Press the home (house icon) button and select Setup (wrench icon) > Maintenance > Ink Cartridge Replacement.

Lift up the scanner unit (below the glass)

Open the cartridge cover

Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.

Gently shake the new cartridge four or five times, then remove the cartridge from the package, removing the yellow tape.

Insert the new cartridge into the holder and push it down until it clicks into place.

Close the cartridge cover and push it down until it clicks into place.

Select Check on the LCD screen to make sure the cartridge or cartridges are installed correctly.

Close the scanner unit.

Customer: replied 12 days ago.
thank you. got it

You're very welcome!

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

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