Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello and welcome.
My name is***** will be assisting you today.
So to clarify are you able to do a cleam from the software of the Kodak ESP Office 2100 printer?
Waiting for your reply,
Thank you for your reply,
Sorry this meant to be: clean.
When you go to the properties of the printer. there is a tab called: advanced.
From there you can do a cleaning of the print heads.
Or do you want me to do this for you?
When you right click on the printer from windows, is there a properties button?
When we then click on it and go to the advanced tab, do you see cleaning there?
Please let me know how this goes.
Can we please try the following on the printer:
Press Home on the printer control panel.
Press the down arrow button until Maintenance is selected, then press OK.
Press the down arrow until Clean Printhead is selected, then press OK.
Can we please try the following:
Try powering off the printer, pull the power cable out of the printer, wait for 1 minute, then put the power cable back in. After this try printing again.
Can you tell me if this is a wired or wireless printer? Or is it connected through a usb cable?
Do you want me to remote connect to your computer?
Do you have the Home Center Software installed on your computer?
With this software you can do maintenance on the printer.
The printer should work with Windows 7.
I am trying to assist you to get into the maintanence menu of the printer.
From there we can do a cleaning so the prints will come out correctly.
I can try to do this for you by connecting to your computer.
With the Kodak Home Center Software we can try updating the drivers and/or the firmware of the printer.
From there we can for example allign the printheads.
I am so sorry to read this.
I really want to assist you in solving this printer problem.
I can remote connect to your computer to have a look free of charge.
If you are on a windows computer, Click this linkhttp://download.teamviewer.com/download/TeamViewerQS.exeElse for a Mac computer, Click this linkhttp://download.teamviewer.com/download/TeamViewerQS.dmgA program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).Run the Teamviewer program and it shows you and ID and Password.Give me the ID and Password ***** please so I can connectDo not close the program but leave it open else I will not be able to connect
Yes, i will be here.
If you are on a windows computer, Click this linkhttp://download.teamviewer.com/download/TeamViewerQS.exeA program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).Run the Teamviewer program and it shows you an ID and Password.Give me the ID and Password ***** please so I can connectDo not close the program but leave it open else I will not be able to connect