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GeekGal
GeekGal, Computer Support Specialist
Category: Printers
Satisfied Customers: 1241
Experience:  MIS degree and 15+ years experience with both Mac and Windows hardware & software
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I have a new lap top and my Epson workforce 645 only

Customer Question

I have a new lap top and my Epson workforce 645 only recognizes y old laptop and is recognizing my new laptop.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: 3 years old Workfce 645
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Dell Latitude 3570
JA: How long has this been an issue? What happened right before this popped up?
Customer: I don't scan very often but it's been an issue since I replaced my old laptop over a year ago The print function works just fine
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  GeekGal replied 1 month ago.

Hi there. My name is***** am sorry that you are having this problem. It would be my pleasure to assist you. It sounds like you have just the basic printer driver installed. You will need to download and install the FULL featured software program (which includes the fax utility) onto your Dell Latitude. I can provide a link to the software, but I will need to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see:

http://whatsmyos.com/

Customer: replied 1 month ago.
Windows 10 64 bit
Customer: replied 1 month ago.
no thanks - I can do the down load - what is the link?
Customer: replied 1 month ago.
hello
Expert:  GeekGal replied 1 month ago.

Thank you. Please click on the link below:

https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-645/s/SPT_C11CB86201

and download the DRIVERS AND UTILITIES COMBO PACKAGE.

Expert:  GeekGal replied 1 month ago.

If that doesn't work for you, or if you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully, I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2nG6XLy and ask for GeekGal. Have a great day!