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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17021
Experience:  HNC Computing; Large format and multifunction printer expert
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I HAVE A 6520 E ALL IN ONE PRINTER. IT WILL COPY FINE, BUT

Customer Question

I HAVE A 6520 E ALL IN ONE PRINTER. IT WILL COPY FINE, BUT WILL NOT PRINT WIRELESSLY FROM MY IpHONE 6. SEEMS THAT IT WONT PICK UP THE PAPER. MAKES A LOT OF NOISE, THOUGH. THE SCREEN SAYS ITS OUT OF PAPER, BUT ITS NOT1
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: hp photosmart 6520 e all in one about 5 yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: OS 7 FROM IPHONE 6
JA: How long has this been an issue? What happened right before this popped up?
Customer: jUST STPPED YESTERDAY, PRINTED FINE FROM THE PHONE ON SATURDAY. NOTHING IN PARTICULAR HAPPENED JUST BEFORE IT QUIT. THE NOTIFICATION CAME UP ABOUT IT BEING OUT OF PAPER, I CHECKED IT AND THE PAPER WAS FINE, JUT STRAIGHTENED IT OUT, BUT THERE WAS PLENTY OF PAPER AVAILABLE
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 2 months ago.
Category: Printers
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 months ago.
what service offers?
Customer: replied 2 months ago.
what service offer?
Expert:  Electronics Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 2 months ago.

Check the page size that you are selecting to use when printing from your iPhone - it must match the size of the paper that is currently loaded in the printer.

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