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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14599
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It will not print 5x7 photos, I can a 4x6 and 8x11's but no

Customer Question

It will not print 5x7 photos, I can a 4x6 and 8x11's but no 5x7...:(
JA: What's the make/model number of your printer? How old is it?
Customer: Artisan 710, an older one but it did at one time print the,.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I have an HP & I'm printing from Photoshop and from Windows10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Maybe a month or so, it stated that I have a paper jam or no paper loaded and or wrong size paper.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, I'd like to know why it will print all other sizes & not 5x7...
Submitted: 2 months ago.
Category: Printers
Expert:  John replied 2 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

When you are ready to print, click File, then click Print, then go to the Properties and change the paper size to 5x7. If that option is not there, please let me know. Or if the option is there but it does not work either, please click Reply to let me know.

Please do not leave me a negative feedback if you are not satisfied with the manufacturer. I do not work for them.

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John
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Customer: replied 2 months ago.
For whatever reason it will not print 5x7's only, as I said I can a 4x6 on the 5x7 paper. If I say 5x7, it states it's out of paper, incorrect paper type or its jammed, which isn't the case....very frustrating.
Expert:  John replied 2 months ago.

Have you tried reinstalling the printer drivers?

Customer: replied 2 months ago.
No, I will try that. Thank you
Expert:  John replied 2 months ago.

OK, thank YOU.

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