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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a MG2922 and i have the right ink to put in it but

Customer Question

hi I have a MG2922 and i have the right ink to put in it but when i put it in and tried to print something out its saying that theres no ink and nothing is printing
JA: What's the make/model number of your printer? How old is it?
Customer: MG2922
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: a mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: no this is the first time
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thats all
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 2 months ago.

Are you using genuine/oem canon inks, or generic/refilled cartridges?

Customer: replied 2 months ago.
im using the genuine ink
Customer: replied 2 months ago.
no
Expert:  Nathan replied 2 months ago.

I don't know what you are saying no to.

Customer: replied 2 months ago.
i just need to know how to fix the printer
Expert:  Nathan replied 2 months ago.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.
Nathan

Customer: replied 2 months ago.
okay ill try it now
Expert:  Nathan replied 2 months ago.

Thank you

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