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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer not printing says to contact site for ink but does

Customer Question

Printer not printing says to contact site for ink but does not recognize any email and will not let me re enroll printer
JA: What's the exact make and model of your printer?
Customer: Hp office jet 3830
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: We use both mac and pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: A few weeks I think it needs my new credit card
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

what is the version of windows installed on the pc that is being used with the printer