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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17493
Experience:  5+ years as Tech
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THE WIFI STOPPED WORKING. IT WAS FINE AND THEN SUDDENLY,

Customer Question

THE WIFI STOPPED WORKING. IT WAS FINE AND THEN SUDDENLY, IT'S NOT WORKING AND THE SET UP FAILS??
JA: What's the make/model number of your printer? How old is it?
Customer: EPSON 2760 ALL IN ONE. IT'S 3 MONTHS OLD.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: JUST STARTED A FEW DAYS AGO AND WAS FINE UNTIL THEN??
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

Do you mean the Wi-Fi connection from your router or just the printer connecting to the Wi-Fi network is failing?

Customer: replied 2 months ago.
WIFI SYAS NOT CONNECTED
Expert:  crash2199 replied 2 months ago.

On the printer?

Customer: replied 2 months ago.
TRIED RECONNECTING BUT DID NOT WO
Customer: replied 2 months ago.
ON THE PRINTER
Expert:  crash2199 replied 2 months ago.

What was the error message when you tried to reconnect?

Customer: replied 2 months ago.
NOT SURE
Expert:  crash2199 replied 2 months ago.

Please try again and let me know

Customer: replied 2 months ago.
SAYS PASSWORD ***** NOT MATCH
Expert:  crash2199 replied 2 months ago.

Are you 100% sure of your Wi-Fi password ***** do you need help with it?

Customer: replied 2 months ago.
I THINK I'M SURE??
Expert:  crash2199 replied 2 months ago.

Let's double check to make sure since that is likely the issue..

Is your Mac connected through Wi-Fi?

Customer: replied 2 months ago.
Expert:  crash2199 replied 2 months ago.

On your Mac..

Click on GO then Applications then Utilities then Keychain Access

Click on Passwords on the left hand side and open your Wi-Fi network name

Click on the box for "Show password" and use that password ***** your printer

Customer: replied 2 months ago.
I CAN'T ACCESS KEYCHAIN? IT ASKS FOR A PASSWORD ***** IT WILL NOT WORK?
Expert:  crash2199 replied 2 months ago.

The computer is asking for a password? If it is asking for a password ***** that is your administrator password ***** the computer (usually the same password ***** you use to log onto the computer)

Customer: replied 2 months ago.
THAT IS WHAT I USED.
Customer: replied 2 months ago.
DO NOT UNDERSTAND WHY IT STOPPED WORKING??
Expert:  crash2199 replied 2 months ago.

I cannot tell you why it stopped working but I can help you get it back to working.

You will need access to your Keychain so that you can find the Wi-Fi password. I see that you are currently typing in all capital letters -- if your password ***** ***** in all capital letters, please make sure that you type it correctly into the box.

Customer: replied 2 months ago.
IT WAS AN OLD PASSWORD ***** WENT TO WIFI WIZARD AND TYPED IT IN BUT IT WILL NOT ALLOW ME TO PROCEED?
NO PROCEED PROMPT??
Expert:  crash2199 replied 2 months ago.

Please remember that I cannot see your screens -- Are you talking about the computer or printer?

Customer: replied 2 months ago.
THE PRINTER
Expert:  crash2199 replied 2 months ago.

Press the enter key on the keypad (looks like an arrow pointing to the left)

Customer: replied 2 months ago.
NEED TO SIGN OFF
Expert:  crash2199 replied 2 months ago.

Has the issue been resolved?

Expert:  crash2199 replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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