Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi! My name is ***** ***** I will be assisting you. Let's get started!
Do you mean the Wi-Fi connection from your router or just the printer connecting to the Wi-Fi network is failing?
On the printer?
What was the error message when you tried to reconnect?
Please try again and let me know
Are you 100% sure of your Wi-Fi password ***** do you need help with it?
Let's double check to make sure since that is likely the issue..
Is your Mac connected through Wi-Fi?
On your Mac..
Click on GO then Applications then Utilities then Keychain Access
Click on Passwords on the left hand side and open your Wi-Fi network name
Click on the box for "Show password" and use that password ***** your printer
The computer is asking for a password? If it is asking for a password ***** that is your administrator password ***** the computer (usually the same password ***** you use to log onto the computer)
I cannot tell you why it stopped working but I can help you get it back to working.
You will need access to your Keychain so that you can find the Wi-Fi password. I see that you are currently typing in all capital letters -- if your password ***** ***** in all capital letters, please make sure that you type it correctly into the box.
Please remember that I cannot see your screens -- Are you talking about the computer or printer?
Press the enter key on the keypad (looks like an arrow pointing to the left)
Has the issue been resolved?
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.