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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am changing inks and the head cover does not open even

Customer Question

I am changing inks and the head cover does not open even though I have followed steps
JA: What's the make/model of your device? How old is it?
Customer: Pixma
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just happened. I have changed inks often. I turned off printer, disconnected power, turned on. It prints, and prints a document on top, but I open the paper try etc but when it came to that inner cover nothing happens
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

Which model Pixma do you have?

Customer: replied 1 month ago.
3500
Customer: replied 1 month ago.
I don't want a free trial. You have deducted $5 and $19 from my account and I have contacted my bank for fraudulent charge !@
Expert:  crash2199 replied 1 month ago.

Click here: http://ugp01.c-ij.com/ij/webmanual/Manual/W/MG3500%20series/EN/BG/bg-ink1000.html

Take a look at the images and steps to remove and insert the new cartridge.

Please let me know how it goes