Hello! My name is ***** ***** I will be assisting you with your printer issue today.
It sounds like when you put in the new cartridge that something either got knocked out of place, your printer doesn't recognize the new cartridge, or there is still packing tape on the cartridge. Here is what we need to do.
1.) Pull out ALL of your cartridges. Inspect to make sure that there is no debris on your ink cartridge connectors. Unplug the printer.
2.) Let the printer sit with no power for 5 minutes. This will clear the memory and clear any static that may have gotten into the machine.
3.) Plug the printer in and turn it on. The printer should tell you to reinstall the ink cartridges. Go ahead and reinstall the cartridges.
4.) Once that is done, you should be ready to do a test print. Try to do that.
If you are still having issues, please reply to this thread and we will try something else.
If this resolved your issue, please remember to rate my answer with 5-stars in the top right hand corner of the thread so that I may receive credit for assisting you today!
Were you able to resolve this?