Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).
What we can try are some cleaning and reset steps.First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.
Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.Nathan
Are these genuine epson cartridges, or generic/refilled ones?
Thanks for confirming,
have you attempted the cleaning/reset steps yet, the full process?
Okay if that happens even with a new one too, that means a bad printhead at this point.
The head is a "wear item" that fails with age/use. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising.
While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.
Depending how you'd like to proceed, I can advise on finding a local repair shop, or recommending replacement options for you. Just let me know.
Best regards, ***** ***** for the news,Nathan
You're welcome, and my apologies again.
It wouldn't hurt to check your warranty status though, they still sell this model, if you bought it less than 2 years ago, as long as you registered it initially, epson will usually double the coverage to a 2nd year for you.