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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 23522
Experience:  Computer networking/repair. 12+ years experience.
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Installed a new magenta ink cartridge a 933xl and now the

Customer Question

installed a new magenta ink cartridge a 933xl and now the printer tells me i have a ink problem or printer problem , have unpluged printer and plugged it back in to no avail
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: make is officejet 6600/6700 using a 933 xl , same as i have used before
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: is a pc and don,t know operating system
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing , just replaced cartridge that was out of ink
JA: Anything else you want the printer expert to know before I connect you?
Customer: purchased printer april 29th of 2014 from costco
Submitted: 4 months ago.
Category: Printers
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 4 months ago.

Unfortunately this error indicates a hardware problem,
specifically, it is the result of a bad printhead (or the logic board that controls it).
The head is a "wear item" that fails with age/use. As this is a 2014 model printer, it is well at/its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.
Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,
Nathan

Customer: replied 4 months ago.
tell me how to clean it/ reset ,how much do you charge for that?
Expert:  Nathan replied 4 months ago.

That is covered by the fee you already paid for the chat,

Expert:  Nathan replied 4 months ago.

First remove all of the ink cartridges and printhead then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the head and cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.
Nathan

Customer: replied 4 months ago.
we tried your solution and did not work, guess we will need to buy a new printer
Expert:  Nathan replied 4 months ago.

Thanks for trying.

It was worth a shot, but again based on age replacement is to be expected.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2iDSGsO or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Expert:  Nathan replied 4 months ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan