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PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Printers
Satisfied Customers: 99
Experience:  Server, networking, desktop questions welcome.
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I have a Canon MP560 printer. When trying tp print, I

Customer Question

I have a Canon MP560 printer. When trying tp print, I receive a B200 error message. Please help me figure out what I need to do.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No it has not. The approximate age is about 4 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Printing from a PC using the Windows Vista operating system.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been an issue for about 2 days, and just prior to this, we experienced a power outage. But we've had outages before without this issue.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 11 days ago.
Category: Printers
Expert:  PC_Wizzard replied 11 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Pleas try the following

  • Unplug the power cable.
  • Open the printer
  • Push the whole print head mechanic to the center
  • While the printer still open, plug the power and turn it ON.
  • When the printhead still moving and is going to the very LEFT, close the cover.
  • Wait until its boot up.
Customer: replied 11 days ago.
It appears to be working now. Thank you very much.
Expert:  PC_Wizzard replied 11 days ago.

Great i'm glad I could assist you

Would you mind to rate my services top right corner on the stars

Expert:  PC_Wizzard replied 9 days ago.

Just reminding you if you would rate my services please.