How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My printer will not print the screen says "asleep". it is a

Customer Question

my printer will not print the screen says "asleep". it is a xpress mon M2020W
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: several years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: it is a computer printer
JA: How long has this been an issue? What happened right before this popped up?
Customer: several days ago after not using it for a week
JA: Anything else you want the TV expert to know before I connect you?
Customer: its a question about a computer printer
Submitted: 2 months ago.
Category: Printers
Expert:  technicalcat replied 2 months ago.

Hello, and thank you for using this service.
I will help you now.

Are you printing from a Mac or a Windows PC?