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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16555
Experience:  HNC Computing; Large format and multifunction printer expert
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I can not send a fax on my Canon super g 3 fax machine, no

Customer Question

I can not send a fax on my Canon super g 3 fax machine
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: no changed from verizon to Comcast a few months ago hasnt worked since. I can use it like a phone but can not send a fax
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: computer and or fax not connected
JA: How long has this been an issue? What happened right before this popped up?
Customer: changed service provider from verizon to comcast
JA: Anything else you want the printer expert to know before I connect you?
Customer: this is a canon fax super g3 machine not printer
Submitted: 2 months ago.
Category: Printers
Expert:  Electronics Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 2 months ago.

What type of Comcast service do you have?

e.g. XFinity Voice

Customer: replied 2 months ago.
Xfinity
Expert:  Electronics Pete replied 2 months ago.

If it is XFinity Voice then you will need to check with Comcast if their service supports using the G3 machine for sending faxes - not all fax machines are supported by the XFinity Voice service.

Customer: replied 2 months ago.
Not voice. Never heard of that. I can receive faxes but none can be sent
Expert:  Electronics Pete replied 2 months ago.

Is the fax machine connected directly to a landline connection?

Customer: replied 2 months ago.
connected to a copper line
Expert:  Electronics Pete replied 2 months ago.

Have you checked with Comcast if their service supports using the G3 machine?

Customer: replied 2 months ago.
Comcast tech here now. Blows nothing about g 3
Expert:  Electronics Pete replied 2 months ago.

Did he check with head office?