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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HO Officejet Pro 8600. Sudden appearance of slight grinding

Customer Question

HO Officejet Pro 8600. Sudden appearance of slight grinding noise from ADF while feeding document for copying. Error: scanner lid or document feeder open. Cleaned wheel under cover and separator pad with lint-free damp cloth and did a hard reset. No results. Downloaded support assistant. Used HP print and scan doctor under fix scanning. No results. Saw a driver check - driver error. D/C power, unplugged, plugged back and restarted computer. No results. Has been a great machine and has been used rather sparingly. TU.
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: Approx 2.5 years. Officejet Pro 8600 n911a
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 7 XP Pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: Today. Nothing unusul before this happened.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Nope
Submitted: 4 months ago.
Category: Printers
Customer: replied 4 months ago.
Please cancel my order / question. I found a fix and machine is working fine. I assume that I will not be charged.
Expert:  Sudipto replied 4 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 4 months ago.

OK, I will close this question.