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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 21409
Experience:  Computer networking/repair. 12+ years experience.
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We have an epson workforce 635. it was working fine until I

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We have an epson workforce 635. it was working fine until I changed an ink cartridge but now it acts like it is charging the ink and getting ready to print but then "printer error" comes up.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: workforde 635
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: never an issue before. Did everything like I always do and I took the ink cartridge out and put it back in .I have powered it down and back up. as well
JA: Anything else you want the printer expert to know before I connect you?
Customer: not that I can think of

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Is it giving you a specific error code/number?

Customer: replied 7 days ago.
No. It just says printer error. Turn off and back on. For details visit Epson.com
Customer: replied 7 days ago.
What if you can not fix it. Will my $39 be refunded?
Customer: replied 7 days ago.
I do not think you can connect. The wifi and power lights are blinking

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

You are seeing an automated ad by the site for a call or remote session, this is optional and may be ignored if you wish.

I would not accept a remote request, it cannot be addressed remotely, but we can talk it through by phone if you prefer.

Customer: replied 7 days ago.
I have already called and the rep told menit is a hardware issue

It most likely is, but without a specific error code I can't tell you exactly what it is.

Customer: replied 7 days ago.
We will leave it at that. Thanks for your time

You're welcome.

I can tell you though that this is a 2010 model printer and for any hardware fault it is not worth fixing, they were only built for a 3 year service life. You'd be in the $150-200 range for repairs, and you could buy a brand new one for half that.

If looking for a replacement, I’d still recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2iDSGsO or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

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