How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 22636
Experience:  Computer networking/repair. 12+ years experience.
59725966
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

My epson 200xl is skipping every 2 to 4 lines when copying.

Customer Question

My epson 200xl is skipping every 2 to 4 lines when copying. Just printing from ipad it is fine, only when copying
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: 4 to 5 yeas old. Is x410 the model? It does not get used heavily.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Apple ipad air. Printing from that works fine. It only skips when i
JA: How long has this been an issue? What happened right before this popped up?
Customer: I place something on the screen to cooy
JA: Anything else you want the printer expert to know before I connect you?
Customer: It nds ink ight now and I dont want to purchase that if it's not going to work for me afterward
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 2 months ago.

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

This happens because the black isn't copying well (black nozzles clogged) while the ipad is printing such that the colors mix to simulate black and you don't notice it.

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t improve, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2010 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan