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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17141
Experience:  5+ years as Tech
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Cannot scan every thing else seems ok, it is 4 days old

Customer Question

cannot scan every thing else seems ok
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: it is 4 days old canon MG5760
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing it is new
JA: Anything else you want the printer expert to know before I connect you?
Customer: no just the scan
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

Click here: http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwNjcyMjAx&cmp=ABS&lang=EN

The program will download automatically then run the downloaded program to install all of the features of the printer including the scanning software.

Alternatively, I can connect to your computer and set it up for you. I will send you that offer if you wish to use that method instead.

Expert:  crash2199 replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 2 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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