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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17208
Experience:  5+ years as Tech
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Printer problem; says there's a jam and i can find none. I

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Printer problem; says there's a jam and i can find none. I have tried rebooting several times to no avail. I have also opened printer to see if something else is amiss.
JA: What kind of computer do you have?
Customer: HPO Officejet 6500A Plus
JA: Have you installed any updates recently?
Customer: Not that I'm aware of.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

There are 5 steps that you can try before needing to service the printer.

You have already tried the power off so, please continue with Solution Two through Solution 5 and let me know the result

Click here for the solutions: http://support.hp.com/us-en/document/c02441153

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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