How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mr.Med Your Own Question
Mr.Med
Mr.Med, Computer Enthusiast
Category: Printers
Satisfied Customers: 1299
Experience:  Networks & Security Engineer
76221641
Type Your Printers Question Here...
Mr.Med is online now
A new question is answered every 9 seconds

I have error code 6000 on my printer and I cant get it off I

Customer Question

I have error code 6000 on my printer and I cant get it off I have so many things that now my computer cant find the printer
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Canon MX922 I have looked up the code but it tells me nothing
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a HP
JA: How long has this been an issue? What happened right before this popped up?
Customer: I ran out of ink one color when I tried to replace it it poped up
JA: Anything else you want the printer expert to know before I connect you?
Customer: the printer is only a year old
Submitted: 5 months ago.
Category: Printers
Expert:  Mr.Med replied 5 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 5 months ago.

To resolve the 6000 error, please follow the following steps:

1. Turn off the printer and disconnect the power cord and USB cable.

2. Remove paper from the automatic sheet feeder (in the back).

3. Gently pull jammed paper out, if any.

  • If paper is visible from the ASF, use both hands to pull the paper out slowly.
  • If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

4. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

5. Check ASF with a bright light to check for obstructions. Remove any if found.

6. Open the rear cover to check if the paper is jammed.

7. Pull out the cassette and check if the paper is jammed inside the cassette area.

8. Load paper back into the ASF or cassette.

9. Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

If the above procedure does not resolve the 6000 error, let me know

Thank you

Expert:  Mr.Med replied 5 months ago.

Hi,

Has everything worked out, do you still need help please ?

Customer: replied 5 months ago.
Tried that there is no paper jam in machine problem still exists
Expert:  Mr.Med replied 5 months ago.

Unfortunately, the persistence of the 6000 error after these steps leaves only the possibility of an internal hardware fault. Repairs at a canon service center would run you $150-250 but For $80-100 you can replace the entire printer with a brand new model, with current technology and a fresh warranty.

Hope this help

Thank you

Expert:  Mr.Med replied 5 months ago.

if you have a moment please rate my answer by clicking on one of the stars below, Positive rating are appreciated, JustAnswer has a 100% satisfaction guarantee, We value you as a customer and very much want you to be satisfied.