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Can you tell me, which version of Mac is installed in your computer?
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.
To correct the connection problem with your printer, we will need to uninstall your printer software, restart your computer, and download and install the latest drivers for your printer from the official HP support website. I can show you how to do this interactively. Please let me know when you are ready to continue.