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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer is set up but my Apple iPad will not communicate

Customer Question

Printer is set up but my Apple iPad will not communicate with it I am wireless
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Canonmx472 anditis 3 yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Apple ipad
JA: How long has this been an issue? What happened right before this popped up?
Customer: Have not been able to print since I switched from cable to fioswireless
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's all
Submitted: 4 months ago.
Category: Printers
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.

The MX472 is AirPrint capable so if it is on the same network as your iPhone then it will show up so it is likely that the printer was not connected back to Wi-Fi when you switched to FIOS.

Please make sure the printer is connected to the Wi-Fi network. If you are not sure how to do that, click here: http://canon.ca/support_images/wifits/14s2lw-ww/14s2lw-ww-0010-000/14s2lw-ww-0010-000.html#