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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17577
Experience:  5+ years as Tech
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IT KEEPS GOING TO SLEEP AND DEEP SLEEP, HOW DO I MAKE IT STO

Customer Question

IT KEEPS GOING TO SLEEP AND DEEP SLEEP, HOW DO I MAKE IT STO DOING THT
JA: What's the make/model number of your printer? How old is it?
Customer: HL L 2360 DW ABOUT 2 YRS
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC WINDOWS 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: DOING IT ON AND OFF SINCE I BOUGHT IT. I WAS TRYING TO PRINT W2S
JA: Anything else you want the printer expert to know before I connect you?
Customer: THATS MY ONLY PROBLEM. LOVE THE PRINTER
Submitted: 3 months ago.
Category: Printers
Expert:  crash2199 replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 3 months ago.

Deep Sleep setting cannot be turned off, but the sleep mode setting can be adjusted.

If your Brother machine has a Touchscreen, please follow the steps under "For Touchscreen models" below.

  1. Press Menu key.
  2. Press the Up or Down Arrow key to choose General Setup. Press OK.
  3. Press the Up or Down Arrow key to choose Ecology. Press OK.
  4. Press the Up or Down Arrow key to choose Sleep Time. Press OK.
  5. Enter the length of time the machine is idle before entering sleep mode. Press OK.
  6. Press Stop/Exit key.

<For Touchscreen models>
When the machine goes into Sleep mode, the LCD back light turns off.

  1. Press MENU on the Touchscreen.
  2. Press the Up or Down Arrow key to display General Setup. Press General Setup.
  3. Press the Up or Down Arrow key to display Ecology. Press Ecology.
  4. Press Sleep Time.
  5. Using the numeric keys on the Touchscreen, enter the length of time the machine will remain idle before entering sleep mode. Press OK.
  6. Press Stop/Exit key.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 3 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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