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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17493
Experience:  5+ years as Tech
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My printer saysit is off line, MFC-J430W I'm guessing five

Customer Question

My printer saysit is off line
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC-J430W I'm guessing five years? It will still make copies
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: An Acer lap top. It won't print from any of our phones or ipads which it did before.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It quit about 4 days ago. I don't know ofanything that happened.
JA: Anything else you want the printer expert to know before I connect you?
Customer: We did upgrade our internet service to faster.
Submitted: 3 months ago.
Category: Printers
Expert:  crash2199 replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 3 months ago.

Click here: http://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=mfcj430w_all

Click on Search

Click on Full Driver & Software Package

Click on Agree to the EULA and Download

Run the downloaded program and it will walk you through setting up the printer again.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 3 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.