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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17577
Experience:  5+ years as Tech
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StI lost the printer install cd. I have tried to install on

Customer Question

stI lost the printer install cd. I have tried to install on a newer camputer the cd that came with cannon printer mg2922
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I have never got it to print anything
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I took in oiut of the box about two months ago.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I hgave never got it to print a test page
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  crash2199 replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 3 months ago.

Click here: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg-series/pixma-mg2922

Click on Drivers & Downloads

Click on SELECT next to the Full Driver and Software Package then DOWNLOAD

Now run the downloaded program to start the installation.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 3 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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