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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16405
Experience:  5+ years as Tech
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Somehow we got disconnected. I was asking about scanning

Customer Question

Somehow we got disconnected. I was asking about scanning from a Canon MG 3520 printer. I use a Mac OSX. The assistant was sending me to some site for a $5 refundable deposit, but I never got there.
Submitted: 14 days ago.
Category: Printers
Expert:  crash2199 replied 14 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 14 days ago.

Click here: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg3520

Click on Drivers & Downloads

Click on Software

Click on Select next to IJ Scan Utility then Download

Run the downloaded program to install the scan utility program that allows you to scan directly from the program.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 13 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 12 days ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.