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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It has the paper out and nothing is in the feeder, Epson

Customer Question

it has the paper out and nothing is in the feeder
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson Workforce 615
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Hp laptop windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It tried to feed and the paper jammed and I pulled it out
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Printers
Expert:  crash2199 replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 5 months ago.

What error message are you seeing on your printer?

Customer: replied 5 months ago.
Paper Jam in the automatic document feeder Remove the jammed paper.
Expert:  crash2199 replied 5 months ago.

With the power on, please remove the power cord from the back.

Wait 2 minutes

Plug the power cord back in and power it on.

Do you still have the error?

Customer: replied 5 months ago.
Still getting error
Expert:  crash2199 replied 5 months ago.

Please open the feeder and make sure that there are no pieces of paper stuck in the feeder that you did not see previously

Customer: replied 5 months ago.
Nothing in there I checked 3 times
Expert:  crash2199 replied 5 months ago.

How old is the printer? If the jam is not there anymore and it continues to think there is a jam then there is a sensor issue.

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