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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Had a paper jam on pixma mx459. canon pixma mx459 - cleared

Customer Question

had a paper jam on pixma mx459.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: canon pixma mx459 - cleared out jam and keep getting code 5100
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: printing form pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: printer working fine then had the jam
JA: Anything else you want the printer expert to know before I connect you?
Customer: i thought that there might be a way to clear out the code
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

The error code 5100 can mean 4 different things (one of which is a paper jam) but if you cleared the jam, lets try the others...

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug in the power cord and turn it back on.

Do you still have the error?

Customer: replied 2 months ago.
Already fixed it
Expert:  crash2199 replied 2 months ago.

Thank you for the update.

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