Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this.
Have you installed the full driver and software for package for this printer on your new Hp with Windows 10? If not, you will need to do so. You may be able to print without doing this, but you will not be able to access all functions and utilize all features of the printer without installing the full package. Please click the link below to download the software.
Download / Installation Procedures
1. Click the link, select [ Save ], specify "Save As", then click [ Save ] to download the file. Memo : If you select [ Run ] ( or [ Open ] ) instead of [ Save ], the file will be automatically installed after it is saved.
2. The downloaded file will be saved in the specified place in the self-extracting form ( .exe format ).
3. Double-click the downloaded EXE file to decompress it, then installation will start automatically. Uninstall Procedures If needed, you can uninstall this program using the Control Panel.
Please give this a try and let me know the results. If this resolves your problem, would you mind taking a moment to rate my service? I'd really appreciate it! You can give your rating by selecting the stars located on the top right of the question page and then clicking on submit. If you need more help, please let me know. I am committed to working with you until your problem has been resolved. Your complete satisfaction is my goal! Thank you!