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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Wireless mg5220 and Windows 10 - I did the set up and the

Customer Question

wireless mg5220 and Windows 10 - I did the set up and the printer is connected to my netgear - but I do not see it in the win 10 printers ?? do I need a driver?
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: I got it used .. someone threw it out becaus the ink was empty - it is in great shap .. works great. I would say only a year old?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: win 10
JA: Anything else you want the printer expert to know before I connect you?
Customer: Nope.
Submitted: 4 months ago.
Category: Printers
Expert:  Michael replied 4 months ago.

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Expert:  Michael replied 4 months ago.

Hello! Thank you for contacting JustAnswer.com; I am Michael , a Sr. Consultant here at JustAnswer.com. I am so sorry to hear about the issue you are having. and I will do what I can to answer your question as well as it can be answered. But first please let me review the notes on your question. Thank you. I return momentarily.

Expert:  Michael replied 4 months ago.

Hi, are you there to begin our work?