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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16408
Experience:  5+ years as Tech
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Get error message "scanner not available while in use by

Customer Question

get error message "scanner not available while in use by another application"
JA: Just to clarify, what's the exact make and model of your machine?
Customer: MB5320
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MacBook Air osx el capitan machine worked last night
JA: How long has this been an issue? What happened right before this popped up?
Customer: Off and on since new. could un plug and wait for few minutes then plug in again. sometimes took 2 trie.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Sometimes randomly turns pages upside down.
Submitted: 14 days ago.
Category: Printers
Expert:  crash2199 replied 14 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 14 days ago.

Go into Activity Monitor and stop the Image Capture Extension process that is running.

Now, restart MP Navigator and try scanning again.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 14 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 12 days ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.