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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 34655
Experience:  Printer and scanner problem resolver for over 15 years
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Cant get it to pair, it asking for a access poit, alienware

Customer Question

cant get it to pair
JA: What's the make/model number of your printer? How old is it?
Customer: it asking for a access poit
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: alienware laptop to a canon mx450
JA: How long has this been an issue? What happened right before this popped up?
Customer: just now need to pair so I can start do taxes
JA: Anything else you want the printer expert to know before I connect you?
Customer: no just my printer
Submitted: 3 months ago.
Category: Printers
Expert:  Richard replied 3 months ago.

Hi there and welcome

Exactly how do you wish to use the printer? Via your wireless network? As it does not have Bluetooth, so it will not pair in that sense.

Customer: replied 3 months ago.
need to pair my lap to my canon printer
Expert:  Richard replied 3 months ago.

ok, but the printer does not have bluetooth so you cannot pair it.

You can either connect it via the USB cable or via your wireless network

Do you have a wireless network there?

Customer: replied 3 months ago.
not sure I loaded the disc but my computer didn't load it
Expert:  Richard replied 3 months ago.

Which version of windows are you using?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 3 months ago.
I have a router to my wifi
Expert:  Richard replied 3 months ago.

Which version of windows are you using?

Customer: replied 3 months ago.
windows 10
Expert:  Richard replied 3 months ago.

ok, insert the installation disk into the computer

Press on the keyboard the windows key + E

Then in the window that opens, click on the DVD drive and run the setup program to start the installation

Let me know please how you go.

Customer: replied 3 months ago.
ok
Expert:  Richard replied 3 months ago.

thanks, ***** ***** me know the results.

Customer: replied 3 months ago.
still working on it not sure yet
Expert:  Richard replied 3 months ago.

ok, though not sure about what sorry?

Customer: replied 3 months ago.
cd is down loading think I can figure it out
Customer: replied 3 months ago.
sorry to both you so early running out of time gotta go
Expert:  Richard replied 3 months ago.

Ok good to hear!

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

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