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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP 8610 won't print. Message says it is working offline.

Customer Question

HP 8610 won't print. Message says it is working offline.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Printer is about 4 m0nths old. HP Officejet pro 8610
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Gateway PC. Windows 10.
JA: How long has this been an issue? What happened right before this popped up?
Customer: The printer was working fine. I always turn the computer off when not in use. Next time I turned it on I got the message printer working off line.
JA: Anything else you want the printer expert to know before I connect you?
Customer: It never has worked scan to computer
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket) as well as the wifi router

Then wait 10 minutes, connect the power again to the wifi router, then wait 5 minute, then connect the power to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please